Welcome to GoLobos.com. This season, every University of New Mexico fan will have the ability to obtain an all-access pass to the University of New Mexico Sports Athletic Department through the new GoLobos.com
WINDOWS MEDIA PLAYER
LIVE/ON-DEMAND BROADCAST DIFFICULTIES
What is GoLobos.com?
http://www.golobos.com/ is the official web site of the University of New MexicoAthletics Department. GoLobos.com is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the GoLobos.com Sports Information Department within.
Why do I have to login every time I try to watch a video?
Videos are premium subscriber content and you need an active account to login and view. Once you are logged in, you will not have to log in again to watch premium content until the next time you access the site.
The video doesn't look very good:
We recommend increasing your buffer time. This will make the initial download slower, but will make the streaming video run smoothly once it has started. While increasing your buffer time, you might also want to try adjusting the video acceleration to halfway, instead of full.
To find these options, open the program Windows Media Player and press the ALT button on your keyboard. You will then see a small options menu open. Select "Tools," and then go to "Options."
Once you are in "Options," look for the "Performance" tab. This is where you will find both the buffer length, and video acceleration. Try setting the buffer length to 20 seconds, applying the options, and then refresh your stream.
Why can I access the content at home but not while at work, a hotel, school, etc.?
I have high-speed wireless internet, but still seem to be having buffering problems?
I cannot view the content:
- There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.
- Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.
- If you experience any further problems, please contact Customer Service here
I cannot sign in:
How can I change my password, login ID or email?
I forgot my password
To get your password, enter your account id as you normally would when logging in. For the password field, enter an incorrect password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you. Please ensure you check your e-mail applications ?spam? or ?junk? folders in the event that you are filtering mail from us. Conversely, you can also contact Customer Support by clicking here.
I can't login in anymore
Also, there may be a problem with the way your computer handles cookies. If you are using Internet Explorer, please click Tools and then Internet Options. When the Internet Options window opens, select the tab that says privacy and click Advanced. Then click the box next to where it says Automatic Cookie Handling so that a checkmark appears in it. Make sure that First and Third Party Cookies are radioed to Accept.
Some security software and toolbars can block Cookies that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes then please check the configuration. For assistance with configuration please consult the software manufacturer.
I am having trouble subscribing:
How do I cancel my current subscription?
How do I renew my current subscription?
I purchased a Pay Per View event but I cannot login. Was my account not setup correctly?
Pay-Per View events allow you to have access for that event only. Therefore, your login information will not work until an hour before the event?s start time. If you continue to have issues logging in during the hour prior to the event?s start time, please contact customer support.
I cannot get the audio to play
Check the following knowledge base articles from Microsoft for possible solutions:
- Windows Media Player Cannot Play Back the Audio Stream
- Windows Media Player May Not Play Audio Files from Web Server If Third-Party Players Are Installed
I cannot get the videos to play
Make sure you are up to date with the critical and driver updates from http://windowsupdate.microsoft.com.
There can be an issue if you have both the Java VM and the Microsoft VM installed. In Internet Explorer go to Tools -> Internet Options and click the Advanced tab. Scroll down about half way and look for the heading "Microsoft VM" and make sure the "JIT compiler for virtual machine enabled" option is checked. You will have to restart your computer for the change to take effect.
To check for the Java VM, go to Start -> Settings -> Control Panel. Look for a program called "Java Plug-in 1.x.x". If there, open it up and make sure the "Enable Java Plug-in" is unchecked. You will have to restart your computer for the change to take effect.
Or you can enable the Java VM and disable the Microsoft VM, whichever you prefer.
Check the following knowledge base articles from Microsoft for possible solutions:
- Could Not Connect to a Multicast Channel
- Unable to Access the Network
- Cannot Stream Media in Windows Media Player for Windows XP
- Windows XP Internet Programs Cannot Connect to the Internet Through Broadband Connection
For Windows Media Player 8
Try the following, open up Windows Media Player from the Start Menu on the menu, go to Tools ' Options. You should automatically be on the "Player" tab, if not click it so that you are. At the very bottom click the option "Add items to Media Library when played". It will then allow you to click the option below it "Include items from removable media", click that as well.
I can play the daily videos but none of the videos from the live events
There are a few things to check. First, make sure that Windows Media Player is set to allow Multicast streams.
Open Windows Media Player from the Start Menu
On the menu go to Tools -> Options
Click on the "Network" tab
Make sure there is a check next to "Multicast"
Click the "OK" button to save the changes.
If you are running Windows XP, try disabling the Windows XP firewall
Open the Control Panel from the Start Menu
Click on Network and Internet Connections
Click on Network Connections
Right click your Internet connection in the window and click "Properties"
Click on the "Advanced" tab
Make sure that the Internet Connecion Firewall is unchecked
The video and audio are out of sync
I have an Apple computer. Are your services compatible with OS X?
Our service has been tested with the latest versions of Safari and Firefox for OS X. You will need to install Windows Media Player 11 for OS X. Please see the link below for download.
Windows Media Player 11 for OS X is located at the link below: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx
You will also need to download Flip4Mac http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx
When I select a live/On-Demand broadcast the media player say transitioning and never plays. Are there technical difficulties with the broadcast?
This issue is with your Windows Media Player settings. Close any open web browsers and open Windows Media Player. In Windows Media Player, choose Tools from the top menu. If you can not see the top menu, press the Alt key on your keyboard. This will highlight the word File and will show the other categories. Once you click on Tools, click on Options. From here, click on the network tab. You will then see four options that are checked off. When you are on this screen, please uncheck UDP. After that, click Apply and then click OK.
I have a router/firewall. Will that cause problems with broadcasts?
Can I link my site to GoLobos.com?
Yes, you are allowed to link to http://www. GoLobos.com /. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that GoLobos.com opens in a new frame rather than in a frame on your site.
Can GoLobos.com link to my site?
Is there recruiting information on GoLobos.com?
Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from University of New Mexico coaches and administration at University of New Mexico, GoLobos.com will be the first and official source on the web for this type of information.
What is listed in the Archives?
All events are archived and can be listened to in their entirety on GoLobos.com. Fans must have a recent version of Windows Media Player (version 11.0 as of Feb. 17, 2010).
- Upgrade your system to Windows Media Player 11 Now
I sent a support request and did not get a response?
I'd like to see something on GoLobos.com that is not on the site, where do I send my input?
We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about GoLobos.com. Please click here to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.